When ordered before 14:00 o’clock, delivery within 1-3 business days!
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A coffee stain? Don't worry, in most cases no problem at all! By following the instructions below, most coffee, cappuccino, espresso and caffè latte stains can be safely removed. Even coffee with milk and sugar is mostly no problem for our method and product.
However, there might be one problem with a coffee stain, and as you already know, it is not the milk or sugar. Coffee is a hot product. When it falls onto your carpet or upholstery when it has just been poured, the temperature might very well exceed 65°C. At such a high temperature, the colour might fixate into the yarn, increasing the chances of it not being able to be completely removed. But... always give it a try using the instructions below for a safe and effective treatment of coffee stains that does not damage your carpet or upholstery!
Always test for colour fastness and material perpetuation in an inconspicuous area: apply, leave to soak for 12 hours and evaluate.
If you found and entered your manufacturer and quality in our system, we have already done this test for you. Please scroll down to see if James Stainwonder can be applied on your quality.
* On wool: In the vast majority of cases, James Stainwonder will not cause any discolouration. You have already determined this by testing the product in an inconspicuous area as described above. In this case, you do not have to perform the following directions. However, should James Stainwonder cause a (slight) discolouration, you need to neutralise James Stainwonder as soon as the stain has disappeared. In that case, immediately place a moist cotton cloth on the spot where the stain used to be and leave it to dry.
Prices
All prices on our website are inclusive of VAT.
Ordering
For the product of your choice, click the ´Add to basket´ button. Check your order and click the ‘Proceed to checkout’ button. Then create an account, log in or continue placing a single order (without creating an account). Complete the necessary details, choose the payment method of your choice and make the purchase final by clicking the ‘Place your order‘ button. Finally, complete payment using your selected method.
Delivery and shipping cost
If a product is in stock and ordered before 13:00 o’clock (CET), you will receive the goods in the EU within 1 to 4 business days and for shipment to the United States it will take 5 to 15 business days (after receiving payment). DHL and DPD ensure the delivery of your goods. The shipping cost for your current order is clearly mentioned in your shopping basket. Please note you can save on shipping cost when ordering for a certain amount; the exact information is also shown in your shopping basket.
You will receive an email from DHL or DPD to track your package. Is it not possible to ship to your country? Please contact us at [email protected] and we will be happy to see if we can be of assistance.
Payment
You can complete payment for your order using:
Return policy
With our return policy you have the right to return your order within 14 days (without providing a reason). The total amount paid, including shipping, will then be credited. Solely the costs for the return shipment are at your expense. Should you want to make use of your right of withdrawal, the unused product with all accessories should be returned to us in its original condition and packaging. In order to exercise this right, please contact us at [email protected].
Products that cannot be returned
