When ordered before 14:00 o’clock, delivery within 1-3 business days!
To the webshop
Moisten the candle wax stain with cold water. Use a hairdryer to heat the wax. Be patient, it can take a while. Do not use an iron for heating, it can easily cause damage to the material. When the candle wax has become soft, use a dry cotton cloth to wipe the stain clean.
Any remnant of the stain can be cleaned using James Stainspray on a cotton cloth. Use a gentle, wide sweeping motion. First test James Stainspray on colour fastness and material perpetuation in an inconspicuous area.
Moisten the candle wax stain with cold water. Use a hairdryer to heat the wax. Be patient, it can take a while. Do not use an iron for heating, it can easily cause damage to the material. When the candle wax has become soft, use a dry cotton cloth to wipe the stain clean.
Any remnant of the stain can be cleaned using James Stainspray on a cotton cloth. Use a gentle, wide sweeping motion. First test James Stainspray on colour fastness and material perpetuation in an inconspicuous area.
Prices
All prices on our website are inclusive of VAT.
Ordering
For the product of your choice, click the ´Add to basket´ button. Check your order and click the ‘Proceed to checkout’ button. Then create an account, log in or continue placing a single order (without creating an account). Complete the necessary details, choose the payment method of your choice and make the purchase final by clicking the ‘Place your order‘ button. Finally, complete payment using your selected method.
Delivery and shipping cost
If a product is in stock and ordered before 13:00 o’clock (CET), you will receive the goods in the EU within 1 to 4 business days and for shipment to the United States it will take 5 to 15 business days (after receiving payment). DHL and DPD ensure the delivery of your goods. The shipping cost for your current order is clearly mentioned in your shopping basket. Please note you can save on shipping cost when ordering for a certain amount; the exact information is also shown in your shopping basket.
You will receive an email from DHL or DPD to track your package. Is it not possible to ship to your country? Please contact us at [email protected] and we will be happy to see if we can be of assistance.
Payment
You can complete payment for your order using:
Return policy
With our return policy you have the right to return your order within 14 days (without providing a reason). The total amount paid, including shipping, will then be credited. Solely the costs for the return shipment are at your expense. Should you want to make use of your right of withdrawal, the unused product with all accessories should be returned to us in its original condition and packaging. In order to exercise this right, please contact us at [email protected].
Products that cannot be returned
