• Continuous innovation and testing in own laboratory
  • Over 230.000 satisfied customers served
  • Advised worldwide by leading manufacturers
  • The specialist for almost 100 years, from generation to generation
  • Order before 15:00, delivered within 1-3 business days!
  • Personal attention from qualified employees

Terms and conditions

James B.V. Terms and Conditions ("Agreement")

This Agreement was last modified on October 29th 2013.

Please read these Terms and Conditions completely using www.james.eu which is owned and operated by James B.V.. This Agreement documents the legally binding terms and conditions attached to the use of the Site at www.james.eu.

By using or accessing the Site in any way, viewing or browsing the site, or adding your own content to the site, you are agreeing to be bound by these Terms and Conditions.

1.   Definitions

  • “Goods” means any goods and/or services provided by the Company as ordered by the Client.
  • “Company” means James B.V., residing at Mercuriusplein 1, 5971 LW Grubbenvorst, The Netherlands.
  • “Client” means the person, firm or business placing an order with the Company.

2.   Intellectual property

The site and all of its original content are the sole property of James B.V. and are, as such, fully protected by the appropriate international copyright and other intellectual property rights laws.

3.   Termination and effect of termination

In addition to any other legal or equitable remedies, we may, without prior notice to you, immediately terminate the Agreement or revoke any or all of your rights granted under this Agreement. Upon any termination of this Agreement, you shall immediately cease all access to and use of the Site and we shall, in addition to any other legal or equitable remedies, immediately revoke all password(s) and account identification issued to you and deny your access to and use of this Site in whole or in part. Any termination of this Agreement shall not affect the respective rights and obligations (including without limitation, payment obligations) of the parties arising before the date of termination.

4.   Reviews and Comments

Except as otherwise provided elsewhere in this Agreement or on the Site, anything that you submit or post to the Site and/or provide us, including without limitation, ideas, know-how, techniques, questions, reviews, comments, and suggestions (collectively, "Submissions") is and will be treated as nonconfidential and nonproprietary, and we shall have the royalty-free, worldwide, perpetual, irrevocable and transferable right to use, copy, distribute, display, publish, perform, sell, lease, transmit, adapt, create derivative works from such Submissions by any means and in any form, and to translate, modify, reverse-engineer, disassemble, or decompile such Submissions. All Submissions shall automatically become our sole and exclusive property and shall not be returned to you.

In addition to the rights applicable to any Submission, when you post comments or reviews to the Site, you also grant us the right to use the name that you submit with any review, comment, or other Content, if any, in connection with such review, comment, or other content. You represent and warrant that you own or otherwise control all of the rights to the reviews, comments and other Content that you post on this Site and that use of your reviews, comments, or other Content by us will not infringe upon or violate the rights of any third party. You shall not use a false e mail address, pretend to be someone other than yourself or otherwise mislead us or third parties as to the origin of any Submissions or Content. We may, but shall not be obligated to, remove or edit any Submissions (including comments or reviews) for any reason.

5.   Links to other websites

Our site does contain a number of links to other websites and online resources that are not owned or controlled by James B.V.

James B.V. has no control over, and therefore cannot assume responsibility for, the content or general practices of any of these third party sites and/or services. Therefore, we strongly advise you to read the entire terms and conditions and privacy policy of any site that you visit as a result of following a link that is posted on our site.

6.   Payment

All payments are due upon receipt. If a payment is not received or payment method is declined, the buyer forfeits the ownership of any items purchased. If no payment is received, no items will be shipped.

7.   Refund/Return Policy

With our return policy you have the right to return your order within 14 days (without providing a reason). The total amount paid, including shipping, will then be credited.  Solely the costs for the return shipment are at buyer’s expense. Should you want to make use of your right of withdrawal, the unused product with all accessories should be returned to us in its original condition and packaging. In order to exercise this right, please contact us at webshop@james.eu.

8.   Privacy Policy

Please review our Privacy Policy, which also governs your visit to this Site, to understand our practices. Our Privacy Policy is available at www.james.eu.

9.   Shipping Policies

Shipping will be paid for by the buyer in the amount agreed upon by the seller at the time of purchase. If an item is lost during shipping, the total cost of item, including shipping, will be refunded to the buyer by the seller. Shipping costs may increase if shipping internationally. If an item is damaged during shipping, seller will not be held responsible.

10.        Typographical errors

In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, we shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, we shall immediately issue a credit to your credit card account in the amount of the charge.

11.        Cancellation

An item may be cancelled up until payment has been processed. Once payment has been processed, the buyer is responsible for payment.

12.        International access

This Site may be accessed from countries other than The Netherlands. This Site may contain products or references to products that are not available outside of The Netherlands. Any such references do not imply that such products will be made available outside The Netherlands. If you access and use this Site outside The Netherlands you are responsible for complying with your local laws and regulations.

13.        Complaints

Any complaints may be sent to our support team: webshop@james.eu or +31 77 327 80 08.

There is no guarantee of a resolution. Each case will be looked at individually.

14.        Governing law

This Agreement is governed in accordance with the laws of The Netherlands.

15.        Changes to this Agreement

James B.V. reserves the right to modify these Terms and Conditions at any time. We do so by replacing the updated terms on the site. Your decision to continue to visit and make use of the site after such changes have been made constitutes your formal acceptance of the new Terms and Conditions.

Therefore, we ask that you check and review this Agreement for such changes on an occasional basis. Should you not agree to any provision of this Agreement or any changes we make to this Agreement, we ask and advise that you do not use or continue to access the James B.V. site immediately.

16.        Contact Us

If you have any questions about this Agreement, please feel free to contact us at info@james.eu.